/ FAQ
Do you have a question about the hotel, your reservation or your future stay?
Perhaps your answer is here! If not, don't hesitate to contact us by phone or e-mail.
The hotel
Do you have a car park?
Yes, we have free private parking for residents.
What is the difference between a Charming room and a Luxury room?
Our Luxury rooms are larger than our Charmes rooms and offer more amenities.
Do you have family or connecting rooms?
Yes, at the truss level and at the cottage.
Do you have smoking rooms?
No, but smokers can satisfy their craving in the hotel park.
Do all rooms have a safe?
No, our rooms are not equipped with a safe.
Can I request an extra bed in my room? How much will it cost me?
Yes, subject to availability, you can request an extra bed in your room (only in the Luxury category) at the time of booking. The price is 30€ per night.
I have a baby, does the hotel have adequate facilities?
Yes, we can provide a cot and bottle warmer on request and subject to availability.
Is the hotel suitable for people with reduced mobility?
Yes, we have a room for disabled people, however there are stairs to the restaurant.
Do you have a lift?
No, as the hotel is an 18th century castle, it does not have a lift. However, it is possible to stay in the Fermettes or the Cottage on the ground floor.
Can I eat at the hotel?
Yes, the hotel has a restaurant: the Najeti Restaurant le Berthier, open in the evening.
The stay
What are the departure and arrival times?
Arrival is from 4 pm and departure until 12 am. A late check-out fee of €50 will be charged.
Do you have a luggage store?
No, but it is possible to leave your luggage at the reception if you arrive earlier and let us know.
Do you accept pets? What is the rate?
Yes, we like pets and accept them on a leash in the hotel and restaurant. The fee is €20 per night per pet.
Do you have an internet connection at the hotel? Is it free?
Yes, the hotel offers free Wi-Fi.
What should I do if I forget something in my room?
You can contact our team who will send you the forgotten item in exchange for a delivery fee.
The prices
Is breakfast included in the price?
No, when you book a room, breakfast is not included but can be booked separately from the room in the same order. However, you can also book one of our special offers, which all include breakfast.
Are tourist taxes included in the price?
No, the tourist tax is not included in the price. The tourist tax is 1 Euro, per adult and per day.
Are the rates and availability the same if I book on the website or by phone?
Yes, there is no difference in price or availability depending on whether you book by phone or on our website.
The reservation
Why do you need my credit card information?
The bank details are only used as a guarantee in case you do not come or cancel late.
When and how will I pay for my stay?
You pay at the end of your stay, with the means of payment you wish: bank card, holiday voucher, cash.
I have not received a booking confirmation. How can I do this?
We send a confirmation email with every booking. However, if you have not received this email within 15 minutes of making your booking, please check your junk mail. If the email is not there either, please call us.
What are the cancellation conditions?
You can cancel your reservation free of charge up to 48 hours before your stay.
How can I change or cancel my booking?
You can manage your reservation at any time at the bottom of the site, by clicking on the link "Manage my reservations" in the "Useful links" section. You will be asked for your reservation number.